Shipping Info & Rates

All shipping charges are calculated based on order weight & geographical location. Shipping charges are automatically calculated at the checkout page as you enter your shipping address.

Delivery is performed within the deadlines provided for direct delivery to the addressee or, if the addressee is absent, by a notice informing them of the availability of the parcel. Please note that a signature is required on delivery in most cases. Please ensure you or someone else is home to sign for your parcel. Alternatively, please enter a business address for daytime delivery.

If our freight carrier is unsuccessful in delivering to you on more than one occasion, the package may be returned to our warehouse in Melbourne, Australia. In the unlikely event that this occurs, to re-send your parcel, an additional freight charge will need to be applied prior to dispatch.

Delivery deadlines are indicated as accurately as possible. We are not responsible for delivery delays following the dispatch of your order which are due to a country's customs (export/import) clearance requirements. No damages or compensation will be payable in the event of delivery deadlines being exceeded. However, if the product has not been delivered 21 business days after the delivery date indicated and this is due for any reason other than force majeure, the purchase may then be cancelled and you may be refunded the price paid to the exclusion of any other damages or compensation (provided the delay is not contributed to by you). We are also not responsible for any customs charges or other additional fees associated with the delivery of your order.

Shipping usually takes between 7-14 business days.

Please note items available within this website may at times be offered as Pre-Order or Backorder.

ETA is provided on individual product pages for any Pre-Order & Backorder items. We will dispatch these items to you ASAP once stock arrives. From time to time, the ETA may change for these and we apologize as manufacturing hold-ups are out of our control.

For any assistance with delivery information, please contact us.